Frequent Asked Questions

Frequent Asked Questions

A tracking number was received, but tracking information is unavailable.
When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 2-5 days, however sometimes it may take a shipping partner a little longer.
If tracking information has not appeared after 10 business days, please contact us.

The tracking information hasn’t been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

What if my order is later than expected?
If your order hasn’t reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You’d be surprised how often this is the case!

You can check on the progress of your order up until it gets shipped over here.
If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we’ll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

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